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Messaging & Commerce

Aarav

WhatsApp Support Manager · 6 years experience

Aarav handles your customer support queue on WhatsApp — triage, resolution, escalation. He knows when to solve it himself and when to hand it to a human with full context. Response time drops from hours to seconds.

WhatsApp support flowsTicket triage & routingFAQ deflectionEscalation protocolsCSAT measurementMulti-language supportOrder and delivery queriesRefund and return handlingHuman handoff with context
🤝
63
AI Agents under command
$249/mo
Starting price
63+
AI Agents
12+
Scenarios
3
Tool groups

What Aarav can do

⚡
Instant Resolution
Solve common issues without any human involvement.
Answer shipping and delivery questionsProcess return and refund requestsReset passwords and account accessProvide order status updates in real time
🔀
Smart Escalation
Know exactly when and how to bring a human in.
Detect frustrated customers and escalate immediatelyPass full conversation context to the agentRoute complex issues to the right teamSet customer expectations before handoff
⭐
CSAT & Feedback
Measure satisfaction after every resolved ticket.
Send CSAT survey at conversation closeFlag low scores for manager reviewIdentify recurring issues driving volumeWeekly support health report

How it works

1
Triages
Classifies every incoming message by type, urgency, and sentiment.
2
Resolves
Handles 80%+ of queries autonomously using your knowledge base.
3
Escalates
Transfers complex cases with full context — no customer repeats themselves.
4
Measures
Tracks resolution rate, CSAT, and response time weekly.

Integrated Tools

🎧Support
FreshdeskZendeskIntercomGorgias
💬Messaging
WhatsApp Business APIWATIRespond.io
🎯CRM
HubSpotZoho CRMSalesforce
Starting at
$249/mo
per month
✓ 63 specialized AI agents
✓ Real-time execution & monitoring
✓ Email + Slack notifications
✓ Weekly performance reports
✓ Dedicated Setu support
Hire Aarav →Interview first (free)
Free 30-min onboarding call · No long-term commitment · Cancel anytime
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